Frequently Asked Questions
Simply open Pastella, tap "Upload Photo", select your image, and tap "Restore". Our AI will automatically process your photo and provide the restored result in seconds.
Pastella supports all common image formats including JPEG, PNG, HEIC, and more. For best results, use high-quality images when possible.
Processing time depends on image size and complexity. Most photos are restored within 10-30 seconds. If it takes longer, check your internet connection or try again later.
Currently, Pastella processes one photo at a time to ensure the best quality results. You can restore multiple photos by processing them individually.
Tap the credits icon in the app, then select a credit package that suits your needs. All purchases are processed securely through the Apple App Store.
Refunds are handled through Apple's App Store refund policy. You can request a refund directly through your Apple ID account or contact Apple Support.
Troubleshooting
App Won't Open or Crashes
- Make sure you have the latest version of Pastella
- Restart your device
- Check that you have iOS 14.0 or later
- Free up storage space on your device
Photo Upload Issues
- Check your internet connection
- Ensure the photo file isn't corrupted
- Try uploading a different photo to test
- Make sure you've granted photo access permissions
Poor Restoration Results
- Use higher quality source images when possible
- Ensure the photo has good lighting and contrast
- Very damaged photos may require multiple restoration attempts
- Try different aspect ratio settings for better results
Contact Us
📧 Email Support
support@pastella.app
For general questions, technical issues, and feature requests. We typically respond within 24 hours.
🔒 Privacy Concerns
privacy@pastella.app
For questions about data handling, privacy policy, or account deletion requests.
💼 Business Inquiries
business@pastella.app
For partnership opportunities, press inquiries, and commercial licensing.
System Requirements
- iOS 14.0 or later
- iPhone 6s or newer
- iPad (5th generation) or newer
- Internet connection required for photo processing
- At least 100MB of free storage space
Tips for Best Results
- Use the highest quality version of your photo available
- Scan physical photos at 300 DPI or higher when possible
- Clean your camera lens before taking photos of physical prints
- Ensure good lighting when photographing old photos
- Try different output formats (JPEG vs PNG) for different use cases